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General Terms & Conditions for the Customer
1. CSC Telecom, Tallinn, Estonia, (hereafter: CSC Telecom) is a high-quality national and international service provider in the mobile telecommunications sector. These General Terms and Conditions (hereafter: Conditions) govern the relationship between CSC Telecom and the customer. They apply to all services provided by CSC Telecom. In any event, the valid and applicable Conditions are deemed to be accepted when the customer uses the service offered by CSC Telecom.
The binding version of the Conditions, along with any applicable Special Conditions, is published on the internet at www.travelsimshop.com. CSC Telecom reserves the right to change the Conditions and other contractual provisions at any time.
2. CSC Telecom and its partners shall make every effort to provide a high level of availability for its mobile network. However, CSC Telecom is unable to guarantee continuous, fault-free operation of its mobile network or certain transmission times or capacities. CSC Telecom reserves the right to service its mobile network at any time, which may result in temporary disruptions. No representations or guarantees are made in respect of availability, quality, operation or support for voice or data communication on third-party networks or with third-party lines. No guarantee may be given for absolute protection of CSC Telecom’s network against unauthorized access or interception. CSC Telecom shall assume no liability for any such occurrence. CSC Telecom may at any time adapt or interrupt its services. CSC Telecom may engage at any time a third party to fulfill any of its obligations under this contract.
3. The customer is under the obligation to use the services provided in accordance with the contract and the law. The customer is in any event responsible for the use of his connection, the use of passwords, in particular also for dialing premium numbers with increased charges and rates as well as for any use by a third party. Furthermore the customer is responsible for the end device used, in particular in respect of its compliance with the law, its suitability for use and its compatibility with the services and networks used. The customer shall immediately inform CSC Telecom of any unauthorized use.
4. The current and binding prices are published on the internet at www.travelsimshop.com and may be obtained at any time direct from CSC Telecom. These remain subject to the consequences of fluctuating exchange rates at all times. Prices are subject to modification at any time without prior notice. It is the customer’s responsibility to obtain any information before using the service.
5. The SIM card contains an initial amount which is credited to the relevant account or phone number. The account balance may be increased at any time. In respect of the account balance, CSC Telecom’s accounting system is deemed to be correct. When the account balance is insufficient, the SIM card may no longer be used. No refund is made as against any credit on the account. CSC Telecom has the right to cancel or change any phone number without compensation, when same is required for operational or technical reasons or as a result of regulations. Further details are included in the user guide provided at the time of purchase of the SIM card.
6. If the SIM card is not used (i.e. no incoming or outgoing calls) during a certain period of time, the card shall be deactivated without prior notice. Any remaining credit as well as the phone number shall be lost without compensation. NB: the applicable period of time prior to deactivation may vary from country to country and/or from product to product. Please obtain the relevant information at the point of sale or from www.travelsimshop.com.
7. In accordance with prevailing regulations, the customer is obliged, at the time of purchase of the SIM card, to identify himself by means of a valid and official identification document. Purchase and use of a SIM card without due identification shall be considered as abuse of the service. Article 10 hereunder shall then be applicable.
8. CSC Telecom undertakes to process customer data with care and to comply with the provisions of the prevailing regulations. CSC Telecom only collect, store and process the data required for the provision, design and development of the service, for handling and maintaining customer relations, operational reliability and infrastructure, and for invoicing purposes. If CSC Telecom provides services jointly with a third party, in particular calls to networks of other service providers, or if the customer receives services from third parties via the CSC Telecom network, CSC Telecom may exchange the customer’s data with such party insofar as such information is necessary for the provision or execution of these services.
9. In principle, the caller’s number will be displayed to the called party. CSC Telecom’s service allows this display to be withheld. It shall however be noted that in some cases, the display or its withholding may not be ensured for technical reasons, particularly for calls from or to a third-party network or for SMS.
10. The customer is responsible for the content of information which he transmits via, or has processed by CSC Telecom. The customer is responsible for using his mobile line in compliance with all legal and contractual provisions. CSC Telecom’s service shall not be used for criminal activities or offences. Reselling of services to third party by a customer shall be considered as abuse. Reselling by a customer is subject to the written approval of CSC Telecom. Such approval may be refused without any reason being given. In the event of justified indications of unlawful use of a mobile line, or if such use is reported by a competent authority, CSC Telecom may instruct the customer to use the mobile line in compliance with all legal and contractual provisions, suspend the provision of service, and/or invalidate the SIM card without notice and compensation. Any credit balance on the SIM card shall be lost.
11. CSC Telecom shall not be liable for damages arising from simple negligence. CSC Telecom shall under no circumstance be held liable for consequential loss, loss of profit or loss of data. Should the customer use his/her mobile line to purchase goods or services from a third party, CSC Telecom shall not be a contracting party to such contract. CSC Telecom accepts no liability whatsoever and makes no guarantee in respect of the goods and services ordered or obtained via a mobile line, even if CSC Telecom handles the collection of third-party claims against the customer. The electromagnetic fields generated by a mobile phone may interfere with the correct functioning of other equipment, such as hearing aids or pacemakers. To prevent such interferences, the manufacturers’ safety measures should be observed. The customer is responsible for obtaining information on prohibited and restricted use and for obeying such rules.
12. The customer may transfer rights and obligations arising from this contract to third parties only with the prior written approval of CSC Telecom. CSC Telecom is entitled to transfer this contract to third parties without the consent of the customer.
13. For the duration of the contractual relationship, CSC Telecom grants the customer a non-transferable and non-exclusive right to use the services and products provided by CSC Telecom in accordance with these Conditions. CSC Telecom or the licensor retains all the rights to the related intellectual property rights.
14. This contractual relationship shall be subject to the application of Estonian substantive law, excluding the United Nations Convention on Contracts for the International Sale of Goods, dated in Vienna on April 11, 1980. The exclusive place of jurisdiction for all disputes arising out of or in connection with this agreement shall be Tallinn, subject to mandatory places of jurisdiction under federal law.
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